Privacy Policy

Last Updated: 24 August 2026

St Martine’s Care respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, enquire about our services or engage with St Martine’s Care.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We May Collect

Depending on how you interact with us, we may collect personal information including:

• Your name
• Email address
• Telephone number
• General location or suburb
• Information submitted through website forms
• Details about the disability support services you are interested in
• Information about your support needs, goals or preferences
• NDIS related information where relevant to providing services
• Information provided by a family member, nominee, guardian or support person
• Records of communications with us
• Technical information about how you use our website

We only collect information that is reasonably necessary for our activities and services.

2. Sensitive Information

In providing disability support services, we may sometimes need to collect sensitive information.

This may include information about:

• Disability
• Health or support requirements
• Care needs
• NDIS plans or funding arrangements
• Support preferences
• Personal circumstances relevant to service delivery

Sensitive information will only be collected where reasonably necessary and where we have appropriate consent or another lawful basis to collect it.

We take additional care when handling sensitive information.

3. How We Collect Information

We may collect information when you:

• Complete a form on our website
• Make an enquiry about our services
• Request information about NDIS support
• Use our NDIS eligibility information or related website features
• Speak with a member of our team
• Begin receiving services from us
• Provide information through a representative, family member or support person
• Interact with our website or online services

We may also receive information from third parties where you have authorised them to provide information to us or where permitted by law.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Understand your support requirements
• Provide information about our disability support services
• Assess whether our services may be suitable for your needs
• Arrange and manage services
• Communicate with participants, families, carers and representatives
• Support service planning and coordination
• Maintain appropriate administrative records
• Improve our services and website
• Manage complaints, feedback and enquiries
• Meet legal, regulatory and professional obligations
• Protect the safety and wellbeing of participants, staff and others

We will not use your information for purposes unrelated to why it was collected unless you provide consent or the use is otherwise permitted by law.

5. NDIS Information

Information available on our website about the NDIS is provided for general informational purposes.

Where you provide NDIS related information to St Martine’s Care, we may use that information to understand your circumstances, discuss available support services and assist with service planning where appropriate.

St Martine’s Care does not determine a person’s eligibility for the NDIS.

Eligibility and access decisions are made by the relevant government authorities.

6. Disclosure of Personal Information

We do not sell or rent your personal information.

Where reasonably necessary, information may be disclosed to:

• Employees and authorised team members
• Contractors involved in providing or administering services
• Technology and website service providers
• Professional advisers
• Service providers assisting with business administration
• Government agencies or regulatory authorities where required
• Other support providers where authorised and relevant to your services
• Emergency services where disclosure is necessary to protect health or safety

We will only disclose personal information where there is a legitimate reason to do so and where permitted by law.

7. Website Forms

Information entered into forms on our website may be collected and stored for the purpose of responding to your enquiry.

Please avoid submitting unnecessary sensitive or highly confidential information through a general website enquiry form.

If additional information is required, our team can discuss an appropriate way for it to be provided.

8. Website Usage and Analytics

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of your visit
• Referring website
• General website activity

This information may be used to maintain website security, understand website performance and improve the experience of visitors.

9. Cookies

Our website may use cookies and similar technologies to help the website function correctly and understand how visitors interact with the site.

Cookies may be used for:

• Essential website functionality
• Security
• Remembering preferences
• Analytics
• Website performance

More information about the cookies used on this website can be found in our Cookie Policy.

10. Third Party Websites

Our website may contain links to third party websites, including government or NDIS related resources.

St Martine’s Care is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third party website before providing personal information.

11. Storage and Security

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure

Security measures may include appropriate access controls, password protection, secure systems and internal procedures for handling personal information.

However, no internet based system can be guaranteed to be completely secure.

12. Retention of Information

Personal information will only be kept for as long as reasonably necessary for the purpose for which it was collected or as required by applicable legal, regulatory or record keeping obligations.

When information is no longer required, reasonable steps may be taken to securely destroy or de identify it.

13. Accessing or Correcting Your Information

You may request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

There may be circumstances where access cannot be provided, including where permitted or required by law.

We may need to verify your identity before processing a request.

14. Privacy of Children and Young People

Some St Martine’s Care services may involve children or young people.

Where personal information relates to a child or young person, we take additional care to ensure that information is collected, used and disclosed appropriately.

Where required, information may be provided or consent may be obtained through a parent, guardian, nominee or other authorised representative.

15. Privacy Complaints

If you have concerns about how your personal information has been handled, you may raise a privacy enquiry or complaint with St Martine’s Care through our website.

We will review privacy concerns and aim to respond appropriately and within a reasonable timeframe.

Where applicable, you may also have the right to raise a privacy complaint with the relevant Australian privacy authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our website
• Changes to applicable laws or regulations
• Changes to our privacy practices

The latest version will be published on this website with the updated date shown at the top of the policy.

17. Your Consent

By using our website or voluntarily providing personal information to St Martine’s Care, you acknowledge that your information may be collected and handled in accordance with this Privacy Policy.